Shipping Policy

SHIPPING TYPE COST TIMEFRAME
AU Express domestic metro areas* $20 1 business day
AU Express domestic country areas* $20 1 – 2 business days
New Zealand $20 6 – 10 business days
United States $20 6 – 10 business days
UK and the rest of the world $35 – $50 6 – 10 business days

We use Australia Post Express Post and Platinum Express delivery bags with tracking. Please allow 1-3 working days for Australian metropolitan areas and 2-5 working days for Australian regional areas. We do deliver to PO boxes in Australia. Please allow 3-15 working days for international shipping. Once your order has been confirmed, your delivery details cannot be changed.

The above delivery time frames do not apply to “Made to Order” items. Our customer service team with provide you with an expected delivery time upon completion of your order.

Please specify when you require the parcel to be delivered on a specified date and we will do everything possible to have it there at that time.

Any delivery date or time specified by us is a best estimate only and Faith Jewels will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. 

Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver gifts by the estimated delivery date.

It is the responsibility of the customer to inform Faith Jewels if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm.

Unfortunately, we are unable give a guaranteed time of delivery. You may select the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address.

You agree that in doing so we have delivered the order within the terms of the agreement between you and us. If you do not select the "Recipient to sign for delivery" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.